How We Handle Your Information

1. About This Policy

This website is operated by regenxmd (“we,” “us,” “our”). This policy applies to information we collect through this site, including when you browse, place an order, or contact us.

2. Information We Collect

Information You Provide

• Contact details such as your name, email address, and shipping address.

• Order details such as products purchased, quantities, and order numbers.

• Form responses from Contact & Support or Wholesale & Bulk request forms (for example, organization name, approximate volume, and timing notes).

• Messages you send us when you contact support.

Information Collected Automatically

• Basic technical information such as your IP address, browser type, and device type.

• Usage data, like which pages you visit and how you navigate the site.

• Cookie-related data, where used, to help the site function and understand aggregate usage.

We mainly use this information in aggregated or anonymized form to improve how the site works and to help keep it secure.

3. Payment Processing

When you make a purchase, payments are handled through a secure, third-party payment processor. Your card details are transmitted over encrypted connections directly to that processor. We do not store full card numbers on our servers.

We receive limited payment-related information from the processor (for example, confirmation that a payment was successful) so we can fulfill your order and maintain records.

4. What We Do With The Information

• Process and fulfill orders, including shipping and confirmations.

• Respond to questions and support requests.

• Maintain records for accounting, auditing, and compliance.

• Improve our website, content, and user experience.

• Monitor for fraud, abuse, or security issues.

We do not sell your personal information or customer lists.

5. Who We Share It With

We share information only when it’s needed to run the business or when required by law, for example:

• Carriers, such as UPS or USPS, to deliver your order.

• Payment processors, to complete transactions securely.

• Service providers, such as website hosting or IT/security providers.

• Authorities, if we are required to comply with applicable laws or legal requests.

These third parties are only given the information needed to perform their services and are expected to protect it.

6. Cookies And Site Usage

Our site may use cookies and similar technologies to:

• Help the website function correctly.

• Remember certain preferences or settings.

• Understand how visitors use the site in aggregate.

You can usually control cookies through your browser settings. Disabling some cookies may affect how certain parts of the site work.

7. How Long We Keep Information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy—for example, to:

• Complete and support your orders.

• Maintain accurate records.

• Meet legal, tax, or regulatory requirements.

After that, we may delete it or keep it in de-identified form.

8. Your Options and Preferences

• You can choose not to submit forms; some features (like placing orders or getting support) may require certain details to function.

• You can update or correct basic information by contacting us if something is inaccurate.

• You can unsubscribe from any marketing emails we may send in the future by using the link in those emails or by contacting us directly.

If you have specific questions about your information, you can reach out using the contact details below.

9. How We Protect Your Information

We use reasonable technical and organizational measures to help protect personal information, including encrypting payment traffic to our processors and limiting access to data to people who need it to do their jobs.

However, no website or internet transmission can be guaranteed to be completely secure, so you should always take care when sharing information online.

10. Minors

This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and address the situation.

11. Updates To This Policy

We may update this page from time to time. When we do, we will revise the “Last updated” date on this page. Your continued use of the site after changes are posted means you accept the updated policy.

12. Questions about Your Information?

If you have questions about this page or how we handle your information, you can reach us at info@regenxmd.com or through our Contact & Support page.